Scammers often use urgency or fear to pressure you into acting fast. Pause and think before clicking, replying, or sharing any personal information.
Always verify who’s contacting you. Confirm phone numbers, email addresses, and links using trusted sources. If something feels off, investigate before responding.
Use strong, unique passwords and enable multi-factor authentication. Keep your devices updated and report anything suspicious to stay secure.
Scammers may offer “guaranteed” loans or unrealistically low interest rates. If it sounds too good to be true it probably is.
Phishing is designed to trick you into providing personal information either like a mobile phone number, usernames and passwords and credit card details or bank details. Firstmac would never ask you to provide this information via email or text message.
Fraudsters may impersonate Firstmac staff and request sensitive account or ID information over the phone.
Criminals may use stolen identity documents to open loans in your name. Learn the warning signs and how to protect yourself.
Scam pages may display false contact details to trick you into sharing confidential information. Always verify official profiles.
Unsolicited contact asking for personal or banking details.
Pressure to act quickly or threats of account suspension.
Poor grammar, strange formatting, or odd sender addresses.
Suspicious links, unexpected attachments, or login requests.
Regularly update your device software and antivirus to protect against new threats and keep your system secure.
Always access Firstmac via our official website or Online Services to avoid fake sites and protect your personal information.
Don’t enter or share personal details when using public Wi-Fi, as these networks are often unsecured and vulnerable to attacks.
Create strong, unique passwords and enable multi-factor authentication to add an extra layer of protection to your accounts.
At Firstmac, safeguarding your personal and financial information is a top priority. We use advanced security measures to protect you at every stage of your home or car loan journey, from application through to approval and beyond.
We use encryption technology to protect your personal and financial information. All data shared with us is securely transmitted and stored using industry-standard safeguards.
Our application portals are protected by SSL certificates and multi-layered verification processes, ensuring your details stay private and secure at every stage.
We use advanced electronic ID verification tools to confirm your identity safely and quickly, helping prevent fraud while making the process fast and convenient for you.
We monitor our systems continuously to detect and prevent suspicious activity. If anything looks unusual, our security team will act immediately and contact you.
We’re committed to helping you recognise and avoid scams. Visit our Security Hub for tips on protecting yourself and spotting red flags.
Our customer support and lending teams are based in Australia and operate under strict privacy standards, so you always know who you’re speaking with.
If you receive any suspicious messages claiming to be from Firstmac, please report them immediately by emailing fraud@firstmac.com.au or calling 13 12 20.
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Scammers are becoming more sophisticated. Whether it’s a strange link in your inbox, a text message asking for personal details, or an unexpected phone call that doesn’t feel right, it’s getting harder to tell what’s real and what’s not.
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The most effective way to protect yourself from scams is to stay alert. Scammers often rely on catching people off guard to exploit them.
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Scams are more common than people often realise. Falling for one doesn’t mean you weren’t paying attention. It can happen to anyone, regardless of how cautious or tech-savvy they are.
Keep yourself informed about the latest scams. Learn how they work, what signs to watch for, and how to protect your personal and financial information.
Stay updated and check out these useful resources to help you stay alert.
Our specialists are here to answer your questions and guide you every step of the way.
Think you’ve spotted a scam? Report suspicious emails or SMS to us right away.
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