Contact us

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Phone

13 12 20, 7am -7pm, Monday to Friday, AEST
Alternatively (+61 7 3017 8888)

Postal Address

GPO Box 7001
Brisbane QLD 4001





Head Office

Level 40, Riverside Centre, 123 Eagle St,
Brisbane QLD 4000

Fax

1800 009 456

Assistance & Help

For customer assistance

Call: 13 12 20 (+61 7 3017 8888)
Email: customercare@firstmac.com.au

To report a lost or stolen card

7am - 7pm Mon to Fri AEST: 13 12 20 (+61 7 3017 8888)
Outside these hours: 1800 621 199 (+61 2 9959 7686)

Media Enquiries 

For media enquiries, please contact Duncan Macfarlane Firstmac PR and Communications Manager,
duncan.macfarlane@firstmac.com.au | +61 (0)434 184 264