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Phone

13 12 20, 7am - 7pm
Monday to Friday, AEST

Alternatively (+61 7 3017 8888)

Call 13 12 20
Post

GPO Box 7001
Brisbane
QLD 4001

Fax

1800 009 456

Head office

Level 40, Riverside Centre
123 Eagle St, Brisbane
QLD 4000

Experiencing hardship?

If you need financial assistance please call us directly 1300 784 434

Assistance & help

Customer assistance

Call: 13 12 20 (+61 7 3017 8888)
customercare@firstmac.com.au

Call 13 12 20
Lost or stolen cards

7am - 7pm Mon to Fri AEST: 13 12 20
(+61 7 3017 8888)

Outside these hours: 1800 621 199
(+61 2 9959 7686)

Media enquiries

Please contact Duncan Macfarlane, Firstmac PR and Communications Manager

+61 (0)434 184 264
duncan.macfarlane@firstmac.com.au