Frequently Asked Questions

Where and when can I reach your Customer Care Department?

You can call Customer Care on 13 12 20 option 4. Our Customer Care team are based in Brisbane and is available from weekdays 7am to 7pm (AEST). 
 

How can I check my current interest rate?

To access your current interest rate please log into Firstmac Money. Select the "Accounts" tab, then click on "Account/ BSB Details" (written in small text on the right hand side of the screen, next to the available balance figure.) A pop up will appear showing your current interest rate and other repayment details. 

How can I access my online account?

To access Firstmac money visit https://money.firstmac.com.au/Account/Login or click the Login icon in the top right hand corner of the website. If not, give us a call on 13 12 20 from 7am to 7pm AEST Monday to Friday and our staff can set you up. 

How do I set up a direct debit?

You can set up a Pay Anyone account using our online money management service Firstmac Money. Just log in to your account and hover your cursor over the “Manage” tab, and then select “Personal Payees” from the drop down list. As a security measure, we will send you an SMS activation code that must be entered before you can send any money to the new payee. If you don’t have a mobile phone signal to receive the SMS activation code, please contact our Customer Care Team on 13 12 20 (7am-7pm Monday to Friday) and we will send you a form to set up a new Pay Anyone account.

What should I do if I am already in arrears or default?

Please call our Payments team on 1300 784 434 between 7am to 5pm AEST Monday to Friday for further assistance. 

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