Latest Scams & Alerts

We’re advising our home and asset finance customers to stay alert to scam emails that may appear to come from Firstmac. These emails are not genuine but are designed to trick you into sharing personal or financial information.

Here’s an example of what a scam email might look like:

Email Subject Line:

• Security notice: A new payment has been scheduled

• Notification: A new ongoing payment has been arranged

The email may falsely claim that a new direct debit has been set up on your account and include fabricated payment details. It will often urge you to call a phone number included in the message.

Be cautious – The phone number may use similar hold music or voice prompts to those used by legitimate Firstmac contact lines, making it seem authentic.

Important: If you're contacted by someone claiming to be from Firstmac or even our Fraud Team, we will never ask you to:

• Share your Online Banking password

• Provide a Security Code (via SMS, token, or app)

• Install remote access software

• Log into your Online Banking while using remote access tools

If you’re asked to do any of the above, it’s likely a scam.

What to do:

• Do not click on links or call numbers from suspicious emails

• Verify any payment or account changes directly with Firstmac using official contact details

• Never share sensitive login details or allow remote access to your device

Report suspicious activity

If you receive an email, SMS, phone call, or other communication that seems fraudulent and references Firstmac, report it to us before deleting it.

Forward a copy to fraud@firstmac.com.au.

We’re advising Firstmac customers to stay alert to scam emails that appear to come from Firstmac, but are designed to trick you into sharing personal or financial information.

Here’s an example of what a scam email might look like:

Email Subject Line:

• New Sign-In Alert – Please Confirm It Was You

The email may falsely claim that a new device has accessed your account and include fabricated device details. It will often urge you to call a phone number included in the message.

Do not call the number – It may use similar hold music or voice prompts to those used by legitimate Firstmac contact lines, making it seem authentic.

Important: If you're contacted by someone claiming to be from Firstmac or even our Fraud Team, we will never ask you to:

• Share your Online Banking password

• Provide a Security Code (via SMS, token, or app)

• Install remote access software

• Log into your Online Banking while using remote access tools

If you’re asked to do any of the above, it’s likely a scam.

What to do::

• Do not click on links or call numbers from suspicious emails

• Verify any account activity directly with Firstmac using official contact details

• Never share sensitive login details or allow remote access to your device/p>

Report suspicious activity – If you receive an email, SMS, phone call, or other communication that seems fraudulent and references Firstmac, report it to us before deleting it.

Forward a copy to fraud@firstmac.com.au.