Tracey has been with Firstmac since 2006. This was her first role in Australia after migrating in December 2005 from the UK. Her challenge on joining the team at Firstmac was to help develop and implement effective HR strategies, policies and procedures and provide strategic and operational HR advice and services to a business that was growing rapidly. As a member of the Executive team, Tracey has tried to ensure that there is an integrated approach with ‘people’ policies and decision making that support the overall achievement of business objectives.

In the UK, Tracey was a Chartered Member of the Institute of Personnel and Development and spent more than 20 years in various HR disciplines working for the Lloyds TSB Group. Her final years with the Group were spent as a HR Business partner covering the Insurance and Investment business. This involved the amalgamation of terms and conditions of employment from different businesses acquired by the group, the introduction of a new performance management system that linked to pay, and the provision of a HR consultancy service to the Directors of the business units.

Tracey has been known throughout her Human Resources career for her persuasive style and positive, adaptable attitude in achieving ‘value’ in business terms. She is an excellent communicator who is able to understand customer needs and influence decisions to the highest level.