The 2025 Third-Party Lending Report, compiled from a survey of 1,000 brokers, shows that Firstmac came out on top for the seventh consecutive year, receiving 77 per cent of the maximum score across 16 attributes covering products, personnel, speed, support and technology.
Firstmac Chief Commercial Officer Marie Mortimer said the team was proud to be recognised by brokers yet again.
"This accomplishment marks a significant milestone for Firstmac, and is great reward for our sustained efforts to maintain true service culture," Ms Mortimer said.
"We would especially like to thank all the brokers who supported us in these awards. We appreciate your feedback and will use it to improve our service even further in the coming year."
The 2025 survey showed Firstmac improved its score from 74 per cent in 2024 to 77 per cent, topping the table among the five large non-bank lenders reviewed.
Agile Market Intelligence Commercial Director Oliver Stofka said Firstmac was committed to long-term broker relationships and policy consistency.
“Firstmac continues to deliver a well-rounded proposition to brokers, backed by strong relationships and a clear focus on consistency.
“Their commitment to the broker channel remains one of the strongest in the market, and their performance across personnel and support reflects a lender that understands the value of long-term broker engagement.”
Firstmac was ranked first in five of the 16 measured attributes and scored strongly across the rest. It stood out particularly in areas such as product range and policy, broker portal, digital tools, online resources and document submission.
The Broker Pulse survey, now in its 16th year, captures the views of mortgage and finance brokers across Australia to help benchmark lender performance and identify areas for improvement in the third-party lending channel.
Brisbane-based Firstmac Limited is an independently-owned, Australian financial services provider with more than 46 years’ experience in home and investment loans. It has written in excess of 130,000 home loans and has $20 billion in loans under management. Firstmac is a premier sponsor of the Brisbane Broncos.