Account Security

Protect your identity and financial details

  • Do not disclose personal or banking information to any unauthorised person
  • If you receive correspondence, email, SMS or a phone call from your financial provider that appears to be valid, and you are requested to take action, then be cautious. It could be a hoax. Contact your financial provider and confirm its validity first before responding
  • Ensure your loan provider has your current contact details
  • Record important contact and account details in a secure place - not in your wallet or purse
  • Notify your loan provider or 1800 651 898 if you suspect missing mail and ensure your letterbox is locked at all times
  • Don't leave documents with your personal information lying around the home or office (such as invoices, tax file records, registration papers, licences and the like)
  • Always check your account and statements for suspicious transactions
  • Destroy personal documents before discarding in the rubbish
  • Do not give your credit card or credit card details to any unauthorised person
  • Maintain up-to-date anti-virus software and regular operating system updates on your computer
  • Never allow strangers to make transactions through your account for their own personal uses

Protect your passwords/PINs

  • Do not record your passwords or PIN details on your computer
  • Do not give these details to any unauthorised person
  • Store your passwords and debit cards securely - and not together
  • Keep your card in sight when using it and report a stolen card immediately to 1800 651 898
  • Change your passwords and PINs regularly and do not use the same details for all your passwords
  • Do not use personal details for your passwords, such as phone numbers, birth dates, postcodes, or repeat / consecutive number sequences


  • When your receive your chequebook in the mail, check it is complete and the envelope is untampered with
  • When writing a cheque, leave no space for anyone to add extra words or numbers
  • Always write clearly on a cheque using a blue or black ink pen
  • Do not use window-faced envelopes when posting cheques
  • Never hand a blank or unsigned cheque to anyone
  • Store your chequebook in a safe place
  • Call 1800 651 898 if you lose or need to reorder a chequebook

Call us to report a lost or stolen card

  • 7am - 7pm Monday to Friday AEST: 1800 651 898 (+61 7 3017 8888)
  • Outside these contact hours: 1800 621 199 (+61 2 9959 7686)